In this issue:

Developing your business in the New Year


Books of the month

Follow up clients for more business

    ISSUE 5 • Winter QUARTER • Jan 2007

  
 

   Developing your business in the New Year
 

How Do You Plan to Grow Your Business Next Year?

      If you take two hours in the next week to come up with a business development plan and put it in writing, you'll set the stage for a successful new year. If you fill in and answer the following five headings and questions they will get you started in creating your very own business development plan.

 

1. Review what happened last year.

          Be brutally honest with yourself. What really worked well? What didn’t work at all? Where did most of your business come from last year? Who was your best referrer? Analyse where your new business came from this past year, and you may be surprised by what you uncover. Did you receive more work from existing clients, or referrals? What marketing activities did you do last year--the lunches hosted, articles written and networking functions attended. Which marketing activities resulted in business? Which didn't? Did work come from that speech you gave to a local industry group or from visiting with a client at his office? Which activities took relatively little time and resulted in work? Which ones were time-consuming and produced no work?
 

2. What do you want to accomplish in the coming year?

          Set 1 or 2 business development goals for next year. Your goals should be as specific as you can possibly be. Include numbers and targets to aim for. For example, get three new clients in the IT or Finance industry, develop two new referral sources from within the firm's existing client group, or increase the amount of business you originate by 15%.
 

3. What will you do to reach your goals?

          What actions will you take next year to successfully meet the goals you've just set?  Don’t just produce a "to do" list of possible marketing activities. Who will you focus your efforts on? What will you specifically do? And by when will you have accomplished those things. What help will you need and from whom?

 

4. Include a number of one-on-one relationship building meetings.

          This should be a key component of your plan. Whether you make one call a day to a current or past client or have lunch once a month with a potential referral source, time and again clients report that activities that involve personal contact typically generate the "biggest bang" for their marketing efforts.

Recently, one of my clients sent an e-mail to a former client inviting her to dinner after a conference they both were attending. The former client declined the dinner invitation but sent a new opportunity for work instead!

 

5. When will you review your plan?

          You'll want to set aside time to review your plan at least quarterly. Too often, people prepare business development plans and never look at them again.

You took the time to prepare it; make sure you benefit from your efforts.

Ask yourself: How is it working? Do I need to fine-tune it?

What help do I need to make sure that my planned activities actually happen and that I keep up my marketing momentum?

Addressing these simple questions can help you look for business in all the right places--making your marketing easier and more effective in the coming year.

 

Here's to a very successful and prosperous New Year!

   

  

Books of the month

  
This month's pick is "The Science of Influence" by Kevin Hogan. For anyone in the business of influencing people, especially in the field of selling but I would include rainmaking, or leading and managing this is a must read. Hogan's Laws of Influence I thought were particularly good. A step by step guide for ethically influencing with some examples of the not quite so ethical steps taken by the less scrupulous.

  
      Follow Up Your business
    One of the simplest and most effective ways of building your business is to develop a follow-up strategy.  
  

This begins with your customer database (hands up if you have one!).

All of your customers and prospects should be in there.

As soon as someone buys from you, drop them a note to say 'thank you'.
One week later, send them another note, asking how they are getting on with your product / service.

Believe me, they will notice this (after all, thank you notes in business are quite rare, aren't they? Count how many you’ve had).  From this point on, write to them with news, special offers, website updates etc., at least every three months.

Many marketers spend all / most of their budget finding new business.
However, it costs 10 TIMES as much to sell to a stranger as it does to an existing customer. 
So the message is: once they have bought from you - KEEP IN TOUCH!

People forget really quickly; so a communication strategy is great from both a memory and a brand building viewpoint.  Here are the numbers:

   If you keep communicating, a one-off sale, on average, turns into three sales during the year

   Consistent communication ALONE is a key differentiation strategy
          (most businesses don't bother)

  Once the customer becomes a regular client, the chances of them recommending you to friends and colleagues triples

 

  

"Anything that won't sell , I won't invent"
Thomas Edison (1847-1931) American Inventor

  

  
Coming soon
    
Rob Biggin with a few ideas on asking for referrals

Mike Meyer on organising your customer data to support your processes

 

  

"TREAT PEOPLE AS IF THEY WERE WHAT THEY OUGHT TO BE
AND YOU HELP THEM BECOME WHAT THEY ARE CAPABLE OF BECOMING."
GOETHE